1. Functions of Government Functions of Government are wide-ranging, and they can be classified into five types: Self Preservation, Supervision and Resolution of Conflicts, Socio-Economic Development, Regulation of the Economy, and Provision of Goods and Services.
  2. Making Citizens Charter Effective Citizen Charter is a public statement it defines the entitlements of citizens to a specific service, standards of service, and the conditions to be met by users. The Remedies are available for users in case of non-compliance with standards. The main aim of the city charter is to make public services citizen-centric, and it ensures that the services are demand-driven rather than supply-driven.
  3. The ARC Seven Step Model for Citizen Centricity
  4. Participation of Women and the Physically Challenged
  5. Delegation
  6. Evolving an Effective Public Grievances Redressal System There are many institutional mechanisms to work on citizens’ grievance redressal mechanisms like Department of Administrative Reforms and Public Grievances (DARPG),Lokpal, Lokayukta, Chief Vigilance Commission (CVC), Tribunals etc
  7. Analysis and Identification of Grievance Prone Areas
  8. Simplifying Internal Procedures
  9. Monitoring and Evaluation
  10. Rationalising Procedures – Issue of Driving Licences, registration of Births and Deaths
  11. Building Licences and Completion Certificate
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