Functions of Government Functions of Government are wide-ranging, and they
can be classified into five types: Self Preservation, Supervision and
Resolution of Conflicts, Socio-Economic Development, Regulation of the
Economy, and Provision of Goods and Services.
Making Citizens Charter Effective Citizen Charter is a public statement it
defines the entitlements of citizens to a specific service, standards of
service, and the conditions to be met by users. The Remedies are available
for users in case of non-compliance with standards. The main aim of the city
charter is to make public services citizen-centric, and it ensures that the
services are demand-driven rather than supply-driven.
The ARC Seven Step Model for Citizen Centricity
Participation of Women and the Physically Challenged
Delegation
Evolving an Effective Public Grievances Redressal System There are many
institutional mechanisms to work on citizens’ grievance redressal mechanisms
like Department of Administrative Reforms and Public Grievances
(DARPG),Lokpal, Lokayukta, Chief Vigilance Commission (CVC), Tribunals etc
Analysis and Identification of Grievance Prone Areas
Simplifying Internal Procedures
Monitoring and Evaluation
Rationalising Procedures – Issue of Driving Licences, registration of Births
and Deaths