Sardar Vallabhai Patel National Police Academy and Capacity Building Commission have jointly organized a Master Trainers Training for over 34 police official representatives from Union Territories of Jammu & Kashmir, Ladakh, Chandigarh, Puducherry, Dadra Nagar and Haveli, Daman & Diu, Andaman Nicobar Islands: inspiring the motivation to serve citizens and solve problems proactively. Flashpoints which create friction between police and citizens are modeled, standardized and friendly responses are practiced ensuring that trust of citizens in police force improves.