Capacity Building Framework

Citizen Centric civil services : Large scale behavioral change programmes

Comprehensive capacity building interventions designed to reach large numbers of civil servants and create systemic change in governance.

LARGE SCALE INITIATIVES

Introduction: Large Scale Initiatives(LSI) are an approach for organising sustainable behavioural changes within the Public servants with active involvement of stakeholders throughout the whole system. The purpose of these programs is to sensitize the Public servants to the ideal of a Karmayogi, the value of living this ideal, and how to practice this ideal.

OBJECTIVES OF LSI

Citizen-Centricity

Improving interactions with citizens for better Citizen experience (Citizen-centricity)

Seva Bhav

Re-awakening aspiration to serve (Seva Bhav)

Rastriya Karmayogi Jan Seva Program

Comprehensive programs designed to transform public service delivery through behavioral change and citizen-centric approaches.

Others

Rail Karmayogi Programme

Transforming railway services through citizen-centric behavioral change initiatives.

Police Karmayogi Programme

Enhancing police-citizen interactions through behavioral transformation programs.

Dakshata Karmayogi Programme

Building excellence in public service delivery through comprehensive capacity building.

Dak Karmayogi Programme

Transforming postal services with citizen-centric approaches and behavioral excellence.