2005

12th Report (Citizen Centric Administration-The Heart of Governance)

The 2nd Administrative Reforms Commission (ARC) has given the following core principles for making Governance citizen-centric: Rule of Law – Zero Tolerance Strategy, Making Institutions vibrant, responsive and accountable, Decentralisation, Transparency, Civil Service Reforms, Ethics in Governance, Process Reforms, Periodic and independent evaluation of the quality of Governance. To Make the Administration more Citizen-Centric, the 2nd ARC has examined the following strategies, processes, tools, and mechanisms: Re-engineering methods to make Governance citizen-centric, Adoption of Appropriate Modern Technology, Right to Information, Citizens Charters, Independent Evaluation of Services, Grievance Redressal Mechanisms, Active Citizens Participation – Public-Private Partnerships.